Delete your account
Two ways to delete your Kada account and personal data. Both are free, and you do not need to speak to anyone to do it.
1. In the app — instant
- Open the Kada app and sign in.
- Go to Profile → Account privacy → Request to delete account.
- Confirm. Your data is erased straight away and you are signed out.
2. From here — if you no longer have the app
Send us a deletion request from the mobile number registered on the account, or from an email address we can match to it:
- Email — preethistores@gmail.com with the subject “Delete my Kada account”, and your registered mobile number in the message.
- WhatsApp or phone — +91 98956 83683, from the registered number.
We confirm you are the account holder — usually by a one-time code to the registered number — and then delete it. Requests are completed within 7 days, and we email or message you when it is done.
What gets deleted
Permanently erased from our systems:
- your name, email address and profile;
- your mobile number as an account identifier — you can no longer sign in with it;
- every saved address, map pin, receiver name and delivery instruction;
- saved carts and wish lists;
- product ratings and reviews you wrote;
- push notification tokens and device records;
- your search and browsing history in the app;
- any Kada Money balance — it is lost and cannot be refunded, withdrawn or moved to another account. Spend it first.
What we have to keep, and for how long
| What | Why | How long |
|---|---|---|
| Order and invoice records, stripped of your personal details where the law allows | Tax, GST and accounting obligations under Indian law | Up to 8 financial years |
| Payment and refund references held by our payment gateway | Financial reconciliation and chargeback rules | As required by the gateway and RBI rules |
| A one-way cryptographic fingerprint of your phone number — it cannot be reversed into the number | So a deleted account cannot be recreated to claim first-order offers repeatedly | Indefinitely |
| Security and server logs | Fraud and abuse investigation | Up to 90 days |
Deletion is permanent. There is no grace period, no pause and no way to restore the account — not by us, not by support. If you come back later, you start with a fresh account. Download any invoices you need before you delete.
Before you delete
- Wait until any order in progress has been delivered and any refund has landed.
- Ask us for any invoice you still need first — after deletion we can no longer look your orders up by your name or number.
- Use up your Kada Money. Whatever is left when the account is deleted is lost for good — we cannot refund it.
Just want less, not nothing?
You do not have to delete the account to stop the noise. Turn off notifications in your phone’s settings, delete individual saved addresses in Profile, or ask us to remove specific data at preethistores@gmail.com. The full picture is in the privacy policy.