Support
Live order going wrong? Call the shop on +91 98956 83683 — that is the fastest route, and a person answers during shop hours.
Ways to reach us
| Channel | Best for | Response |
|---|---|---|
| +91 98956 83683 | Anything about an order that is happening right now | Immediately, during shop hours |
| Sending a photo of a damaged or wrong item | Same day | |
| preethistores@gmail.com | Refunds, invoices, account and privacy requests | Within 48 hours |
| In the app — Orders, for your order number and invoice | Checking what was delivered before you call us | — |
Shop hours: 11 AM – 5 PM, Monday to Saturday.
Before you write
These get answered faster if you include:
- your order number (Orders → the order, at the top);
- the registered mobile number on the account;
- a photo on WhatsApp, for anything damaged, spoiled, expired or wrong;
- for app problems: your phone model and Android or iOS version, and what you were doing when it went wrong.
Answers to the common ones
- An item is missing or bad — call or WhatsApp us within 72 hours of delivery; see cancellations and refunds.
- Where is my refund? — UPI usually within 24 hours; cards 5–7 business days; Kada Money instantly. Timelines are in the refunds policy.
- Money debited, no order — it comes back automatically: your bank reverses an uncaptured payment in 5–7 business days, and we refund a captured one within a few hours. Send us the UTR if it has not arrived after 7 business days.
- The OTP did not arrive — the code is sent on WhatsApp to the number you entered. Check WhatsApp, wait for the timer, then use “Resend”. Still nothing? Call us and we will help you in.
- My area is not covered — we are only in and around Fort Kochi for now. See the delivery policy.
- I want to delete my account — do it yourself from this page or in the app.
- What data do you hold on me? — see the privacy policy, or ask us and we will tell you within 30 days.
Grievance officer
If we have not sorted something out, escalate. Under the Consumer Protection (E-Commerce) Rules, 2020 we acknowledge every grievance within 48 hours and resolve it within one month.
- Name: Adil Mohamed
- Email: preethistores@gmail.com
- Phone: +91 98956 83683
- Address: 1/405, Princess Street, Fort Kochi, Ernakulam, Kerala 682001
You may also use the National Consumer Helpline on 1915 or consumerhelpline.gov.in.
Reporting a security problem
Found a vulnerability in our app or API? Email preethistores@gmail.com with the details and give us a reasonable window to fix it before disclosing. Please do not test against other people’s accounts or real orders.
Business details
| Legal entity | Preethi Stores |
|---|---|
| Registered address | 1/405, Princess Street, Fort Kochi, Ernakulam, Kerala 682001 |
| GSTIN | 32AAKFP7723R1ZL |
| FSSAI licence | 11317007001235 |
| Apps | Kada (customers) and Kada Rider (delivery partners), for Android; iOS to follow |